Shipping policy
Shipping Policy
At ELTE, we are committed to delivering your order as efficiently and reliably as possible. Below you will find important information regarding order processing, shipping times, and delivery expectations.
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Order Processing
All orders are processed within **1–3 business days** after payment has been successfully confirmed.
Please note:
• Orders are not processed on weekends or public holidays.
• During peak periods, promotions, or holidays, processing times may be slightly extended.
• You will receive a confirmation email once your order has been successfully placed.
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Estimated Delivery Times
Delivery times vary depending on your location.
Estimated delivery times:
United States — 4-6 Business days
Rest of the world — 7–9 Business days
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Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take up to 48 hours to appear after shipment.
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Shipping Delays
While we work closely with our logistics partners to ensure timely delivery, delays can occasionally occur due to:
• Customs inspections
• Carrier network disruptions
• Weather conditions
• Public holidays
• High seasonal demand
• Other circumstances beyond our control
ELTE is not responsible for delays caused by third-party shipping providers.
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Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur.
ELTE is not responsible for orders delivered to an incorrectly entered address.
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Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, ELTE cannot be held responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact our support team and we will do our best to assist you in locating your shipment.
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Multiple Shipments
In some cases, items within the same order may be shipped separately depending on product availability or warehouse location.
If this occurs, you will receive tracking information for each shipment.
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Contact Us
If you have any questions regarding your shipment or delivery status, our customer support team will be happy to assist you.