Refund policy
Returns & Refund Policy
At ELTE, we stand behind the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Window
You may request a return within **30 days** of receiving your order.
To be eligible for a return, your item must:
✓ Be unused and in its original condition
✓ Be returned in its original packaging
✓ Include all tags, accessories, and included components
✓ Be accompanied by proof of purchase
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Items Not Eligible for Return
The following items cannot be returned or refunded:
• Personalized or custom-made products
• Gift cards
• Final sale or clearance items
• Products that show signs of wear, use, alteration, or damage after delivery
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Damaged, Defective, or Incorrect Orders
We carefully inspect every order before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within **7 days of delivery**.
To help us resolve the issue quickly, please include:
• Your order number
• A description of the issue
• Clear photos showing the product and packaging
Our team will review your request and provide a suitable resolution as quickly as possible.
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Return Process
1. Contact our customer support team with your order details.
2. Once your return request is approved, return instructions will be provided.
3. Securely package the item in its original packaging.
4. Ship the item using the instructions provided.
Please note that returns sent without prior authorization may not be accepted.
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Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow several business days for your bank or payment provider to complete the transaction after the refund has been issued.
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Return Shipping Costs
Customers are responsible for return shipping costs unless:
• The item arrived damaged
• The item is defective
• An incorrect item was received
In these situations, ELTE will cover the applicable return shipping costs.
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Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchange requests are subject to product availability.
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Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the standard return process.
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Important Notes
• Shipping fees are non-refundable unless the return is due to our error.
• Delivery delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control are not eligible for refunds.
• ELTE reserves the right to refuse returns that do not meet the eligibility requirements outlined above.
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Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer support team.
We are always happy to assist you.